“POM really took us to the next level. It changed the way we did things. And it was built to grow and scale so we were able to take on way more customers, and keep the staff. We had all the great benefits of growing,” said Mike. “That's really when I'd say the influx point in our growth occurred–when we had the software that was able to support what we wanted to do.”

614 Pools were able to see quick results after testing and implementing POM–one being the digital door hangers and better customer communication.

"Once we started sending customers an email with a digital door hanger, showing them a picture proof of the service. That was a game changer, because being proactive with customers is crucial for us,” explained Mike. “I can now email 40 customers in the time it would take to return 10 phone calls, so I’m saving a ton of time.

The primary goal of POM was to simplify processes, provide checklists for employees, and ensure efficiency. This was achieved by empowering employees to take charge of their responsibilities without constant intervention from the office. The software created a system of accountability, reducing the need for follow-up calls with techs.

“The best part about the app is just the ease of it. It's so simple to use. We could throw a new hire on it, give them a quick rundown and as long they have their checklists and everything set up correctly, it’s really simple for them to do and follow along.” explained Quentin, Warehouse Manager at 614 Pools. “I know I wouldn’t be as good at my job without the software. I would have no idea how much of which chemicals to add if I had to calculate it all on my own.”

Invoicing was another challenge for 614 Pools. After implementing autopay through the POM, there have been fewer outstanding invoices, more cash flow, and the average days to receive payment decreased from 24 to 1.5 days, saving the time typically spent chasing payments.

Additional features like automatic reminders for late invoices, saving credit cards on file, and the option to charge a credit card fee for processing helped streamline the invoicing process even further. As a result, Mike now spends only an hour per week on invoicing, something that previously took days to get through.

“We can do anything that's office related from our phone while we're out on service. We can send reports, we can bill, we can invoice, and we can even quote while we’re on the job site. It’s pretty cool, and it's fast,” explained DJ. “You don't have to write anything with pen and paper, and it's easily traceable and trackable in the app.”

POM handles a lot of old, manual day-to-day tasks and management at 614 Pools, which freed Mike up to focus on strategic growth.