Challenges
They faced several challenges in their day-to-day operations. Scheduling tasks was a laborious task, as they lacked the insights needed to optimize for the fastest routes, which meant longer time to service customers. Plus, invoicing was also a constant challenge.
“Invoicing was so time-consuming, it took up a full week at the end of every month,” said Liam Kenny of SRK Pool Services. “We also had an issue with recurring missing invoices, which caused some financial discrepancies, and that wasn’t good.”
SRK Pool Services needed a solution that could efficiently address these concerns without adding more staff.
Solution & Results
SRK Pool Services found a solution in Pool Office Manager (POM). “The implementation of POM drastically transformed our operations,” said Liam. “Mike is super responsive when we have any issues, and the team is super supportive with training, integrations, and more.”
With POM, SRK was able to cut invoicing time down to one day (down from a week). Scheduling became a breeze, as POM helps optimize routes for the fastest service delivery. As a result, SRK was able to save time and allocate resources more effectively, leading to increased operational efficiency.
Plus, the biggest pain was addressed––missing invoices is now a thing of the past. The robust features of POM ensure that no bill goes unnoticed or unpaid.
“The impact of POM on SRK Pool Services has been nothing short of extraordinary,” explained Liam. "We have everything on this app––our customer info, contact info, invoicing, work orders…my life would be a living hell without POM. I highly recommend it for anyone in the pool business."
